We are driven by our mantra “You Deserve Great Care©.”
Our clients have made great contributions to their families and society throughout their lives, and they deserve the best. Our goal is to provide a great care experience that enables our clients to remain in the comfort and familiarity of their own homes without sacrificing their independence or dignity. They deserve no less!
Why We Started A Better Living Home Care Agency
In 2000, while working as executives for one of the nation’s largest in home care corporations, our founders (Mary Griffin RN, MPH, and Jay Bloodsworth MA, MBA) were
not satisfied with impersonal way large companies, and how national franchises treated clients and care providers.
The two of the greatest weaknesses of “corporate care providers” that Mary and Jay recognized are:
1) Clients are not expertly matched with their caregiver. Client and family needs often are not clearly understood which leads to poor caregiver matches, on a “first available” basis that fail to meet both the care needs and desires of clients and their families, and;
2) Large corporations and national franchises have policies and procedures that got in the way of the most necessary ingredient to highly compatible caregiving relationships – the development of strong caring, and trusting relationships between the caregiver and the client and their families.
A Better Living Home Care takes a client-centered approach instead of the company centered approach that dominates the home care landscape.
A Better Living Home Care Agency opened its first office in Sacramento, CA to serve the four counties of Greater Sacramento in December of 2000, and was welcomed as a breath of fresh air by the eldercare community. Our personal and professional understanding of client and family needs, combined with our client-centered approach to in home care was unique and refreshing. In August, 2001 a second office in Concord, CA was opened in response to the needs of the eldercare community of the East San Francisco Bay Area.
What Makes Our Home Care Services Unique?
First, our experienced seasoned staff of professionals takes the time to understand the situation and challenges each client and their families are facing. While discussing your situation we complete a comprehensive care assessment. Then we determine which caregiver from our large community of care providers is best suited to each client and their family. A Better Living Home Care Agency excels in matching the most compatible and well-suited caregivers with clients. We feel so strongly about finding the right caregivers and senior helpers for clients that we guarantee compatibility. If a client is not satisfied with a caregiver, just ask us and we’ll provide a new caregiver within two business days, usually sooner than that.
Providing a highly compatible, qualified caregiver or senior helper is only the first ingredient to a great care experience. The second ingredient is to allow the client, their family and the caregiver to develop strong, caring, trusting relationships. We realized long ago that no agency can micromanage the complex relationship between clients, families, and their caregivers. In our client-centered approach the clients, their families, and the caregivers work together to define the roles and responsibilities around the client’s needs.
The third, and final ingredient to a great care experience is our care coordinators and supporting office staff. They are knowledgeable, experienced, considerate, and professional. They strive to exceed our clients’ expectations in every way. Whether you need a temporary or permanent caregiver or need help with your insurance, they really do go the “extra mile” to provide the best possible service. Personalized, superior customer service and friendly, courteous and informative answers to your questions are the hallmarks of our service.
Who are the founders of A Better Living Home Care Agency?
Mary Griffin, RN, MPH has over 35 years of nursing experience with more than 25 years in home care, and home health care. She has a BS in Nursing, is a Registered Nurse, and earned a Masters of Public Health from Johns Hopkins University in Baltimore, MD. Over the last 25 years she has held executive positions at several national home care companies, and owned and operated a home health care agency with offices throughout California. She has published articles, and is a recognized home care leader throughout California.
Mary has a unique perspective, not only does she have over 25 years of experience, but she is also the also was the primary care provider for her 88 year old mother with Alzheimer’s and debilitating arthritis. Her combined personal and professional experiences provide great insight into understanding client and families in need, and how best to serve them.
Jay Bloodsworth , MA, MBA With over 25 years’ experience as a health care executive, he founded A Better Living Home Care Agency in late 2000, “at the turn of the century” as he says. “As an executive of one of the largest corporate home care agencies in California, I saw that bigger was not better when it comes to personal care, so I started A Better Living. For us, the client-caregiver relationship is the center of our universe, not corporate policies and procedures.”
Mr. Bloodsworth is a pioneering leader in home care and is past president and a board member of a statewide home care agency association. He frequently speaks on senior issues, and has testified before legislative committees. His career experience in hospital administration, physician practice management, chronic disease management, and home care is unique, and provides a deep understanding of his client’s and their family’s needs. He graduated from The University of Iowa with a Masters in Hospital Administration, and a Masters in Business Administration.
Both Jay and Mary are active in the day to day management of the company. Their years of experience and drive energizes our team and keeps the focus on exceeding our clients expectations.