A Better Living Home Care Frequently Asked Questions
Below are the most frequently asked questions about A Better Living Home Care Agency. If you have any other questions that are not answered here, please do not hesitate to call us toll free (800) 404‑4849.
Who can benefit from home care services?
Anyone who needs non‑medical assistance day to day or from time to time. Our clients receive assistance with daily activities for enhanced independence. Conditions caregivers often provide assistance for are:
How do you select caregivers for each client?
We start the process when we receive a call about our services. Our knowledgeable
staff begins gathering information and determining your needs and preferences immediately
on the telephone. Then, we'll arrange an onsight meeting where we continue to
gather information to further clarify the needs and preferences. Finally, we'll
identify a highly compatible caregiver based on their experience, skills, personality,
and location from our large professional caregiver provider panel. Of course, we
back our caregiver selection with our
Compatibility Guarantee. If you don't feel our caregiver selection is
satisfactory, upon your request, we'll provide another caregiver within 48 hours.
What is the screening process for new caregivers joining your professional caregiver provider panel?
We interview each potential caregiver twice. Those that pass the first screening are invited to a second interview where we thoroughly review their qualifications, past work performance, and evaluate if they are positive, caring, friendly people that we would be proud to have join caregiver community. Finally, we verify prospective caregivers’ work references, and run background checks including; criminal history, driving history, and a social security number verification.
What if I'm not happy with the caregiver you provided?
First we'll talk to you to better define your needs and preferences. Then, of course, we'll provide you with another caregiver, based on your refined needs and preferences, within 48 hours. That is Caregiver Compatibility Guarantee.
What is a Live‑In Caregiver?
Often our clients need caregiver services around the clock. Sometimes they need assistance at night or just feel safer knowing someone is there ready to help in an emergency. Live‑In care is just like it sounds. A caregiver is provided a private room, food for meals and lives with the client. They sleep at night in the home, and are available to help as needed. You should not expect a Live in caregiver to be awake and working 24 hours a day! They need their sleep too. Generally, a Live In caregiver should be able to get at least 5 hours of uninterrupted sleep, and works 8 hours intermittently throughout the day. Fees for Live‑Ins are usually a flat fee per day (per diem), rather than by the hour. Ultimately, you and the caregiver can determine the exact role and responsibilities.
Do you provide a free in‑home needs and preferences assessment?
Absolutely. We will meet with you and your family in your home or hospital/skilled nursing facility to identify, assess, and discuss your needs and preferences. This meeting helps us identify the skills required and characteristics that you would hgihly value in a caregiver. This information enables us to provide you with a caregiver that is highly compatible with you and your family. Occasionally, individuals needing care, or their family members, have learned of our reputation and want or need to arrange for services over the phone without the free in-home assessment. In those cases where they prefer to arrange for care without the in home assessment we are happy to gather the information over the telephone and base our provider choice on the information gathered by our knowledgeable care coordinators. Either way, compatibility is guaranteed!
What if I only need someone a few hours?
That's no problem. We provide caregivers for as little as 24 hours to as many as 24 hours a day and we also have Live‑In caregivers. Once a caregiver is provided, you and the caregiver may establish a schedule that best meets your needs, even if it is less than 2 hours.
What training do your caregivers have?
We have a large caregiver provider registry with hundreds of caregivers who have a variety of skills, training and experience. Many of our caregivers are certified nursing assistants, or certified home health aides with extensive training and experience in acute environments. Others are personal care attendants, and companion/homemakers with significant caregiving experience and training care for seniors living with the affects of Alzheimer's dementia, strokes, Parkinson's disease, MS, cancer, hospice, heart disease, cardiovascular disease, and many more conditions. Please remember, we provide caregivers for non-medical care and do not provide caregivers for skilled nursing or medical services.
Will the same caregiver come each day/shift?
Our goal is to establish long term, highly compatible care relationships between clients, their families and their caregivers. A key ingredient to developing a successful caregiving relationship is consistency. Once we provide a caregiver she/he is your caregiver. Of course, if a caregiver is ill, or otherwise unable to provide services, we can arrange for a temporary, or permanent alternate caregiver.
Am I free to set up my own work schedule for caregivers?
Absolutely. We do not dictate care schedules, and encourage clients and their families
to develop a schedule that fits their need for in home assistance within their available
resources. Clients and their families are free to develop a schedule that best meets
their needs with caregivers.
What services do you provide?
Our expertise is providing individuals and their families with experienced, qualified,
highly compatible caregivers in a manner that results in a solid, long term caregiving
relationship. We offer a free on‑sight needs and preferences assessment (home,
hospital, etc.), and are a source of knowledge on elder care issues and resources.
The caregivers we provide are thoroughly screened, experienced, and care for individuals
over the entire spectrum of care, from companion care through total acute in home
When is a caregiver needed?
Does your elder have one or more of these Red Alerts?
This is a complex question with some simple answers. The issues involved are complex
and include: cognitive, physical, and emotional status; family relationships; the
desire to live at home; ability of family and friends to provide adequate assistance,
an individual's willingness to accept assistance outside their family network,
and financial resources. However, when boiled down to basic cognitive, physical,
and emotional assistance needs, it is quite simple.
If I want to cancel services, how much notice do you require?
As a courtesy to the caregivers, and our clients, we require just 2 business days
notice to cancel services. We understand that life is full of changes. We are very
flexible and happy to accommodate your home care needs.
Will Medicare, Health Insurance, HMO, or VA benefits pay for in‑home care?
Unfortunately, HMOs, Health Insurance policies, and Medicare, do not provide any
benefit for in home caregiving. They call it custodial or non‑medical home
care. There are some Veteran Administration benefits that do cover some home care
Will my Long Term Care policy cover this service?
Long Term Care policies provide coverage; however, each policy is different and may have requirements that need to be met before they will pay. We understand that sometimes the policies can be complicated, and the confusing terminology doesn't help, that's why we are happy to help you with this process. If you are considering applying for home care benefits, call us and we'll be happy to review your policy over the phone or in your home, during a needs and preferences assessment. Always call your agent or the insurer for benefit clarification, and to begin the claim process as early as you can. Want to ask expert questions of a Long Term Care Insurance company about a policy?
Will Workers' Compensation Insurance cover home care?
We provide home caregivers to many clients receiving workers' compensation benefits. If non‑medical in home care, sometimes called custodial care or personal care, is authorized, we can provide a caregiver with the prior approval of the workers' compensation insurer and will accept direct payment from the insurer.
What's the first step to acquiring home care services?
The first step is to call, and we can begin learning about your needs and preferences. Then we can meet with you, at a location of your choice to, further assess and define client and family needs and preferences. You can begin right now by calling us, or if you prefer, request a free in‑home consultation online. For your convenience, our knowledgeable staff will even arrange for home care over the phone. Contact us today, and we'll start finding an experienced, qualified, highly compatible caregiver immediately.